Reference

Your Privacy Choices Before Account Access

Your account data, DANA, OVO, GoPay and QRIS records, cookie choices, and device sessions are covered here before you open an account.

DANA record scopeOVO account checksGoPay session logsQRIS receipt handling
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lotte4d Your Privacy Choices Before Account Access
REQUEST PATHS

Reach Us About Privacy Requests

Privacy questions need a channel that records your request cleanly. We route account-data access, correction, cookie questions, and deletion checks through support paths that your wallet team can verify when needed. Please send the phone number or email tied to your account, but never send your password or one-time code. Our team may ask for the last four characters of a QRIS reference or wallet receipt to match the request.

Team online

Live Chat

Use the chat bubble in your account from 09:00 to 01:00 WIB for privacy questions tied to sign-in, device sessions, cookie prompts, or a DANA, OVO, GoPay and QRIS receipt.

WhatsApp Desk

Message our WhatsApp support during the same WIB hours when you need help confirming which phone number or email is linked to your privacy request before we change account data.

Email Queue

Send longer privacy requests to [email protected] with your account name, contact detail, request type, and any payment reference you want us to check against wallet records.

DATA PRACTICE

What We Keep And Why

We treat privacy work as an account operation, not a side task. Data is grouped by purpose: account access, wallet matching, security checks, cookie choice, and support history.

Account Details

We keep the name, phone or email you submit during account creation so we can confirm ownership, send account notices, and match your privacy request to the right profile.

Payment References

DANA, OVO, GoPay and QRIS records are stored as transaction references, receipt codes, timestamps and status checks, not as full wallet access credentials or personal wallet passwords.

Device Sessions

You can check active sign-ins from Account > Security > Devices, where we show recent device type and session status so you can ask us to remove an unfamiliar entry.

Cookie Choices

Cookie data helps remember language, sign-in state, and account safety prompts. You can adjust browser settings, then contact us if a cookie choice affects account access.

Retention Checks

We keep records only for account operation, dispute checks, safety review, and legal duties where local law permits, then reduce or remove data when it is no longer needed.

Change Requests

For corrections, access copies, or deletion checks, we verify your account detail first, then confirm what can be changed, what must remain, and the reason for that result.

Privacy Questions You May Search

Your privacy questions often come up before you join, after a wallet check, or when a new device appears on the account page. The answers below focus on what we collect, how we use it, how you can ask for changes, and what happens when a request touches payment records, game logs, cookies, or support messages.

We collect the account name, phone or email, sign-in data, device signals, cookie choices, and wallet references needed for DANA, OVO, GoPay or QRIS matching. We do not ask for your wallet password.

Payment records help us match deposits, withdrawal checks, and support requests to the right account. We store reference codes, status, time, and method name, not full access to your DANA, OVO, GoPay or QRIS wallet.

Yes. Contact live chat, WhatsApp, or [email protected] with the email or phone linked to your account. We verify ownership first, then explain what data can be shared where local law permits.

Start from Profile > Account Details or contact support if you cannot sign in. We may ask for a recent QRIS or wallet reference to confirm the request before changing contact data.

Game activity such as Live Roulette, Queen of Bounty or Tennis Betting may create timestamps, session IDs, and account balance records. Those records help settle account questions and are handled under this Privacy Policy.

Go to Account > Security > Devices and check recent sessions. If you see a phone or browser you do not recognize, contact us during 09:00 to 01:00 WIB so we can verify and remove it.

We keep support chats while they are needed for account help, payment matching, dispute checks, or legal duties. When a record is no longer needed, we reduce or remove it where local law permits.

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